Frequently Asked Questions
Everything you need to know about your favorite prebiotic soda.
What exactly is poppi?
poppi is a delicious, refreshing prebiotic soda made with apple cider vinegar, real fruit juice, and clean ingredients to help support your gut health.
Does poppi need to be refrigerated?
While poppi is shelf-stable, we highly recommend refrigerating upon arrival for the best flavor experience. It is always best served cold!
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental U.S.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or you have an issue, please contact our support team within 14 days for a replacement or refund.
Are your sodas vegan and gluten-free?
Yes! All poppi flavors are 100% vegan, gluten-free, and non-GMO, making them a great choice for various dietary preferences.
Can I track my shipment?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number so you can follow your bubbles every step of the way.