Returns & Exchanges
At poppi, we want you to love every sip, but due to the perishable nature of our beverages, we cannot accept physical returns of opened or unopened cans. If your order arrived damaged or didn't meet your expectations, please contact our team within 30 days of purchase for a full refund or replacement.
Gather Your Info
Locate your order number and the email address used at checkout to begin your request.
Submit a Request
Email our customer experience team with a brief description of the issue and photos of any damaged packaging.
Review Process
Our team will review your submission within 2-3 business days to verify the claim and approve your refund or reshipment.
Resolution
Once approved, a credit will be applied to your original payment method or a fresh pack of poppi will be shipped to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing